At DCHFT, we strive to provide the highest possible quality of care, whilst working alongside those who use all of our services. We encourage quality improvement wherever possible and encourage everybody to develop their learning.
The goal is to make everyone think innovatively, uniquely and collaboratively, while ensuring everyone* is provided with the skills they need to lead that change. The change in culture can be difficult but if we can focus on our staff, users and what matters most to them, we can empower staff and improve patient experience and outcomes.
*Yes, that means everyone.
What is QI?
Quality Improvement (QI) refers to the use of tools, methodology and a different mindset in order to implement change in healthcare services, improve outcomes for patients and much more.
At DCHFT, improving quality is about making healthcare safer, more effective, patient-centred, timely and equitable. There is no single definition of quality or quality improvement, and no one approach appears to be more successful than another.
Paul Batalden, Senior Fellow, Institute for Healthcare Improvement (IHI), defined Quality Improvement as “the combined and unceasing efforts of everyone – healthcare professionals, patients and their families, researchers, payers, planners and educators – to make the changes that will lead to better patient outcomes (health), better system performance (care) and better professional development (learning)”.