Page updated, 13 September 2021
There are no changes to our visiting guidance. In line with national guidance for healthcare settings, we still require visitors to wear face masks and social distancing measures remains in place.
Face coverings are mandatory in this hospital for outpatients and visitors
In line with government COVID-19 guidance for healthcare settings, we continue to have strict infection prevention and control measures in place to protect our patients and staff.
Everyone visiting this hospital, including patients attending outpatient appointments, visitors accompanying patients to appointments and visitors to inpatient wards, is required to wear a face covering and we thank the majority of visitors to the hospital who are doing this.
If you are not able to tolerate wearing a face covering or surgical mask, you will be required to wear a visor that we provide, unless you can demonstrate you are exempt. A visor provides some degree of reduction of spray when you talk and is a recognised alternative for those rare occasions where someone cannot tolerate a mask.
If you do not wear a face covering and decline a visor, and you are not exempt, you will not be allowed to enter the hospital.
Please help us keep the hospital COVID safe for all patients, staff and visitors, and be respectful to our staff if they ask you to comply with this hospital policy. Verbal or physical aggressive behaviour towards our staff will not be tolerated.
Each inpatient can choose one named visitor and, where possible, this should be someone from their household or support bubble.
A booking system is used by the wards to book a one-hour timeslot in advance so please contact the ward before visiting - please find ward phone numbers below.
You must not visit the hospital if:
- You have recently tested positive for COVID-19
- You have symptoms of COVID-19
- You have had contact with a COVID-19 positive person in your household
- You have recently travelled back from a red list country - please refer to the current Government guidance on travel restrictions and self-isolation
Measures to reduce risk include:
- All visitors must observe good hand hygiene by washing hands at hand wash stations or alcohol gel points
- All visitors to wards must wear a surgical mask, apron and gloves - please watch the video below for guidance
- Two-metre social distancing will be in place as much as possible
- No children under 16 are permitted to visit unless for compassionate reasons at the discretion of the nurse in charge
- Only visitors that have booked to visit will be allowed to visit
In exceptional circumstances, for example during end of life care, up to four visitors will be able to spend time with their loved one. We will approach this with compassion and understanding to ensure the patient’s safety and best interests are supported.
No visiting is permitted for patients who are positive for COVID-19 except for compassionate reasons (for example end of life care).
Virtual visiting is encouraged, please find more information below.
Other visiting guidance
Visiting is further restricted on Moreton Ward, Prince of Wales Ward and the Intensive Care Unit.
Patients attending our Emergency Department can only be accompanied by another person at the discretion of the department when appropriate. We also ask for only one parent to accompany a child.
Please speak to Kingfisher Ward to agree visiting arrangements for parents of children staying on the ward.
Partners can accompany women for all admissions to labour ward, including induction of labour, elective caesarean and of course spontaneous labour. Pregnant women may bring a support person with them to all scans. The support person is required to undertake a rapid COVID test (lateral flow test) no more than 24hrs before the scan appointment. Further information and guidance is available on our Maternity Unit page.
Visitor PPE arrangements
All visitors to wards have to wear a surgical mask, apron and gloves. Please arrive on the hospital site wearing a face covering. Surgical masks are available to put on at main entrances. Please also wash your hands or use hand gel at main entrances on entering the hospital. Once you arrive at the ward you are visiting you must put on the provided apron and gloves at the ward entrance before entering.
On exiting the ward please dispose of your apron and gloves in the bin provided. Please leave your surgical mask on until you leave the hospital building. You can dispose of the surgical mask in the bins at main entrances and put your own face covering back on or wear the surgical mask home.
Please see the video below for a demonstration on how visitors should put on and take off PPE.
Other ways to stay in touch
The arrangements we made for keeping in touch with relatives virtually are still available as below:
Video app for families of inpatients
Friends and family of inpatients can connect to their loved ones via video link. Simply download the free Lifesize app onto your own device (android or Apple). Both parties then enter a unique number and they are able to video call each other. It works on Wi-Fi and 3G/4G. We have a number of Trust iPads patients can use if they do not have their own device.
Please contact the ward your family is on to arrange this.
Email service for families of inpatients
We have set up a dedicated email address for families, carers and friends of patients currently in hospital as another way of keeping in touch.
Families are invited to send messages to email@example.com and are asked to please indicate the ward, initials and date of birth of the person they are contacting in the subject box of the email. We will ensure their messages are delivered as soon as possible. If a patient is unable to read the letter themselves, we will ensure a member of the ward team will read the message to them.
Ward contact numbers
Abbotsbury Surgical Short Stay Unit
Tel: 01305 255150 / 254830
Tel: 01305 255213
Coronary Care Unit
Tel: 01305 255681
Day Lewis Ward
Tel: 01305 255219
Fortuneswell Cancer Ward
Tel: 01305 253342 or 253343
HDU: High Dependency Unit
Tel: 01305 255325 (your call will be answered by the Intensive Care Unit who will be able to transfer your call to the most appropriate member of the ICU/HDU team)
ICU: Intensive Care Unit
Tel: 01305 255596
Ilchester Integrated Assessment Unit
Tel: 01305 254800 / 255870
Tel: 01305 254253
Tel: 01305 255471
Tel: 01305 254267
Maud Alexander Ward
Tel: 01305 255524
Tel: 01305 255628 / 5634
Prince of Wales Ward
Tel: 01305 255139
Tel: 01305 255593
Tel: 01305 255561 and 01305 255562
SCBU: Special Care Baby Unit
Tel: 01305 254234
Tel: 01305 255164