Updated 22 June 2020
New Government guidance has opened up visiting to hospital wards but this is being managed in a controlled way to protect visitors, patients and staff by minimising the risk of the spread of coronavirus (COVID-19) and other infections.
You must not visit the hospital if you are suffering from any of the following symptoms: high temperature, a new continuous cough, a loss or change to your sense of smell or taste, migraine, nasal congestion, runny nose, sore throat, vomiting or diarrhoea.
Visiting is limited to one visitor for a maximum of one hour per day for each patient and visitors have to wear personal protective equipment (PPE), see details below. You must arrange the time to visit with the ward in advance. See below for ward phone numbers.
Please speak to Kingfisher Ward to agree visiting arrangements for parents of children staying on the ward.
Birthing partners can still accompany a woman in labour.
Visiting is still limited on our Intensive Care Unit and Prince of Wales Ward. Please liaise with the units on visiting patients being cared for there.
There are also special arrangements for visiting patients receiving end-of-life care so please speak to the ward where they are being cared for.
Patients attending our Emergency Department should be accompanied by only one relative or friend.
Visitor PPE Arrangements
All visitors to wards have to wear a surgical mask, apron and gloves. Please arrive on the hospital site wearing a face covering. Surgical masks are available to put on at main entrances. Please also wash your hands or use hand gel at main entrances on entering the hospital. Once you arrive at the ward you are visiting you must put on the provided apron and gloves at the ward entrance before entering.
On exiting the ward please dispose of your apron and gloves in the bin provided. Please leave your surgical mask on until you leave the hospital building. You can dispose of the surgical mask in the bins at main entrances and put your own face covering back on or wear the surgical mask home.
Please see the video below for a demonstration on how visitors should put on and take off PPE.
Other Ways to Stay in Touch
The arrangements we made for keeping in touch with relatives virtually are still available as below:
Video App for Families of Inpatients
Friends and family of inpatients can connect to their loved ones via video link. Simply download the free Lifesize app onto your own device (android or Apple). Both parties then enter a unique number and they are able to video call each other. It works on Wi-Fi and 3G/4G. We have a number of Trust iPads patients can use if they do not have their own device.
More information on how to download the app is available here.
Please contact the ward your family is on to arrange this.
Email Service for Families of Inpatients
We have set up a dedicated email address for families, carers and friends of patients currently in hospital as another way of keeping in touch.
Families are invited to send messages to firstname.lastname@example.org and are asked to please indicate the ward, initials and date of birth of the person they are contacting in the subject box of the email. We will ensure their messages are delivered as soon as possible. If a patient is unable to read the letter themselves, we will ensure a member of the ward team will read the message to them.
Abbotsbury Surgical Short Stay Unit
Tel: 01305 255150 / 254830
Tel: 01305 255213
Coronary Care Unit
Tel: 01305 255681
Day Lewis Ward
Tel: 01305 255219
Fortuneswell Cancer Ward
Tel: 01305 253342 or 253343
HDU: High Dependency Unit
Tel: 01305 255325 (your call will be answered by the
Intensive Care Unit who will be able to transfer your call to the most appropriate
member of the ICU/HDU team)
ICU: Intensive Care Unit
Tel: 01305 255596
Ilchester Integrated Assessment Unit
Tel: 01305 254800 / 255870
Tel: 01305 254253
Tel: 01305 255471
Tel: 01305 254267
Maud Alexander Ward
Tel: 01305 255524
Tel: 01305 255628 / 5634
Prince of Wales Ward
Tel: 01305 255139
Tel: 01305 255593
Tel: 01305 255561 and 01305 255562
SCBU: Special Care Baby Unit
Tel: 01305 254234
Tel: 01305 255164