Hospital Hero Award Winners
July – September 2019
Sarah Wallis, HCA Dialysis Unit
I was called to the dialysis unit as part of the adult cardiac arrest team. On arrival the patient was haemorrhaging from their fistula site. Sarah was in attendance and had already applied direct pressure to the bleeding site. The patient had lost a considerable amount of blood and initially was unresponsive/peri arrest. Sarah remained calm, professional and focused while the team worked to stabilise the patient. When the patient began to wake she was supportive and calm and helped to keep the patient informed and reassured in what was a very frightening situation. I personally was really impressed with all aspects of her care and manner. Sarah's quick response to the emergency had a large part to play on the positive outcome for the patient. Well done!
Sarah Wallis, Haemodialysis Team
I was fortunate enough to secure a new job in Haemodialysis, starting in June, and Sarah was allotted to me as my mentor. I've come to DCH with lots of experience of community care and nursing, but zero hospital experience. Sarah has been simply fabulous in welcoming me to the hospital and the team, and teaching me all I need to know to work in Haemodialysis. In six weeks I completed my care certificate, including an assessment from education, and in the full nine weeks I've been here can competently complete all the tasks expected at my level, and more, having had no previous renal experience. Sarah's level of mentoring is second to none; she is a true asset to the team and indeed to the hospital. The Haemodialysis team in general have been very supportive and I very much feel part of the team. I very much look forward to furthering my career here at DCH.
Lucy Netherway, Haematology
My husband has recently been diagnosed with myeloma. He was due to start his treatment in September, but due to the rapid deterioration of his blood, we were contacted to come in and start the treatment earlier. Right from the start I felt Lucy's confidence, knowledge and experience, even when she was playing the secondary role to the consultant. I just felt so safe with Lucy in the room and quickly sensed her innate ability to recognise our anxieties. We were her priority and she continually made sure we understood what was happening regarding my husband's treatment and gave us very honest facts and advice regarding some of the dangers of the treatment and what to do if we were worried. She emphasised continually that help was always there at the end of the phone and took great care to make sure the appointments we had to have were manageable for us. She also made endless phone calls on our behalf coordinating all the different tests and treatments needed and visited us while my husband was having his blood transfusion to make sure he was OK and that I was managing his drugs. A friendly, knowledgeable face is just what we needed. What can I say? Lucy Netherway is an exceptional nurse practitioner. All new hospital staff could learn from her exemplary practice. The patient and family are at the heart of everything she does. Lucy has numerous qualities, knowledge, understanding, experience, empathy, and a wonderful work ethic. She is outstanding.
Lisa Green, Dermatology
Lisa only joined the department in November, but since then has shown incredible enthusiasm, in particular around the learning environment. She has taken it as a personal mission to seek student nurse rotation through the department to share our knowledge. She has worked really hard to meet the requirements and has produced a fantastic welcome pack. One of the practice educators wrote - "Lisa, firstly, many thanks for the copy of your welcome information for students undertaking placement to the Dermatology Department. This is among the most comprehensive welcome packs I have seen and I wanted to commend you on the thoroughness of the information included. If I may, I would like to share your example with other departments as a template for them to follow. Many thanks again for your enthusiasm and support of learners within the Trust." We are very proud of Lisa's efforts and she deserves recognition for her enthusiasm.
Marie Harris, Diagnostic Imaging
A dementia patient through ED was reported by nurses to the Radiographers as being aggressive and violent. Doctors had been unable to examine the patient due to his aggressive manner. Marie was very consoling and supportive of the patient. She talked to and supported him in order that the x-ray examinations required could be achieved. She wore a lead gown so she could stay in the room during the examinations to keep the patient calm. She supported her radiographer colleagues in order that they could achieve the examinations and, more importantly, she made the patient's experience happier and calmer. She provided patient support above and beyond during this potentially difficult and dangerous time.
Juliet Webber, Physiotherapy
No words can ever express my gratitude for the magnificent way in which Juliet has helped and comforted me through my darkest days. She has always been entirely professional. Nothing has been too much trouble. Although she is a physiotherapist, she has always been ready to help with any further advice I needed and shown concern for my general wellbeing, encouraging me every step of the way. Although extremely busy, she never appears rushed and always has time to listen. She is a credit to her profession and to the hospital and deserves to reach the highest pinnacle of her vocation.
Sue Hyett and Dave Mansley, Park Street Centre for Sexual Health
Sue and Dave supported a project where women with learning disabilities come together to talk about topics such as women's health and relationships. Sue facilitated a visit by the group to the centre and talked about health screening and the importance of good sexual health. This provoked a lot of discussion. The uptake of health screening, in particular cancer screening, for people with a learning disability is low, often leading to delays in diagnosis and poorer outcomes. The visit and session helped to break down barriers and allowed the group to discuss worries or concerns. Hopefully this will have a positive impact for this group and possibly help improve health outcomes.
Mary Godden and Lorraine Sers, Women's Health and Breast Care Team
Mary and Lorraine supported a 'Girls Aloud' project that allowed a local group of women with learning disabilities to come together and talk about different subjects such as women's health and relationships. Mary, along with the breast screening health promotion nurses, supported a visit by the group to DCH to take a look at a mammogram machine and learn what to expect when called for a mammogram. Lorraine held a breast awareness session for the ladies in the group. Both sessions were very much appreciated and sparked a lot of discussion. These sessions are invaluable in trying to break down barriers and increase the uptake of cancer screening in people with learning disabilities. Poor uptake in screening can lead to delay in diagnosis and poorer outcomes. Thank you to both Mary and Lorraine for supporting this project, exemplifying teamwork and excellence and, hopefully, helping to improve health outcomes for ladies with a learning disability.
Tanja Vepsalainen, Palliative Care Team
Our Mum was admitted to hospital in a very poorly condition. She had a life limiting condition, but was taken ill so suddenly. They put Mum on end of life care within a few hours of being admitted. Tanja came to see us and explained her role. She came to see us every day through the time we were there with Mum, and was amazing at making sure Mum had all the medication she needed to keep her comfortable and calm. Mum never regained consciousness, but would become distressed at times, and Tanja was there making sure that she was receiving the correct care to keep her from being aware and distressed. She had the most amazing, calming, sincere way of supporting us in this extremely difficult time. She was amazing and our much needed advocate; we couldn't have asked for more.
Nursing Team, Ilchester Ward
Our Mum was brought up from A&E very, very poorly. She had a life limiting illness but had suddenly become seriously ill. She was put on end of life care whilst on the ward. Sadly my Mum took 4 days to take her last breath. The team on Illchester were amazing in looking after our Mum and all of us. We remained by my Mum's bedside until the end and felt part of the ward. Nothing was too much trouble and they regularly checked we were all ok and if we needed anything. They all showed such care and compassion to Mum which helped us deal with such an awful and terribly distressing week. Thank you all so much for everything you did for us and our Mum.
Alice Coward, Lulworth Ward
Alice was integral in a rescue, made in the car park, of a lady who had fallen out of her car and could not move. Taking command of the situation, we were able to hoist the patient onto a trolley and get her to her appointment down in orthopaedics. Alice is a natural born leader and kept a calm head, constantly assessing the situation, and the patient, while being concise in her instructions to the bystanders and staff helping, all the time remembering her impeccable bedside manner for the lady who had fallen. I'd like her to be recognised for this and believe she will make a fantastic Doctor one day.
Summer Spectacular Organising Committee
This small group of staff put in a huge amount of work over and above their day jobs to organise and stage the hospital's first ever Summer Spectacular event. Months of planning went into arranging stalls, activities, performances and displays for a summer fete style event based on and around the former school field. The group worked extremely well as a team and did a fantastic job in gaining support from staff throughout the Trust, as well as local organisations, groups and businesses. The event was a resounding success which was enjoyed by hundreds of visitors and raised a substantial amount of money for the Chemotherapy Appeal and other good causes. Well done everyone – the epitome of #TeamDCH in action!
Lauren Ogilvy, Barnes Ward
My 95 year-old Mother was admitted to DCH (Barnes Ward) on the 19th May. She died on 13th June and was particularly fond of one young nurse named Lauren Ogilvy. Lauren showed wonderful nursing care for my Mum and went that little bit extra to make her as comfortable as possible during her last days. Lauren's cheerful manner and sunny personality always brought a smile to my mum's face and her eyes lit up whenever Lauren was around. My mother was in a lot of pain and discomfort, but Lauren was so gentle and considerate and it touched me to think that a nurse so young could be so caring and compassionate. I am extremely grateful to all the nursing staff at DCH who made my Mum's last days as comfortable as possible, but Lauren stood out and I feel that I need to let you know. I feel that she is deserving of a Hero Award.
Carol Paull, Risk Management
Teamwork – Carol is a valued member of the team. She is always willing to assist when people are busy and will help to ensure that the task gets completed on time. She has also been providing support and cover for a shortfall in the Patient Experience Team. Excellence – The quality of Carol's work is amazing; 100% of disclosures since GDPR was implemented have been sent out within 30 days. This is a fantastic achievement and is completely down to Carol's planning and organisational skills. It is important to the team that Carol realises how much she supports the Risk Management team, and the function of the department, and just how valued she is!
Glynis Edwards, Discharge Team
Glynis is always very diligent in her work but she has gone the "extra mile" regarding a patient who has been on Barnes Ward for 12 weeks. Due to circumstances beyond the patient's control, he was unable to go back home and was effectively homeless. Glynis liaised with all the necessary departments and co-ordinated his move into a new property. She sat with the patient and arranged to kit the flat out with all the essentials required for setting up a new home, making the transition as easy as possible for the gentleman. On the day of discharge Glynis made sure that she was at the property to welcome him to his new home and make herself available for any last minute items that had been missed. This is just one example of many that show how hard Glynis works to make things go smoothly. She is an asset to the Discharge Team.
Daniel O'Connor, Emergency Department
Dan has received numerous thank yous and comments from staff and patients alike. He has won the departmental Star of the Month for his outstanding care delivery and going above and beyond his duties, for example, buying a patient with dementia a newspaper, ensuring care and attention is provided at all times. Another patient wrote to me today saying "He is marvellous, polite and goes above and beyond for his job. I have just spent six months in hospital and I have never encountered someone so dedicated, professional and wonderful".
William Boyd, Ophthalmology Department
I support a lady with autism and William took time to introduce himself to her, at her level (she was in a wheelchair) and his manner put her at ease. The department was running late and I mentioned we may have to go outside if she became anxious due to the wait. She coped with the eye test well and William said he was on hand if we needed anything at all. This is where William (Will) went the extra mile and asked the man beside me if we could go in first to see the consultant (which this gentleman kindly agreed to), minimising any distress that could so easily have occurred. I can't thank William enough for his attentive manner, care and kindness today. This could have been a stressful morning, but due to this one member of staff had a very happy outcome. Thank you Will!