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​Patient Experience at Dorset County Hospital

Dorset County Hospital is committed to improving patient experiences by learning from complaints. concerns and feedback.  This leads to the continuous development of best practices and the improvement of patient care and services across the Trust.

Dorset County Hospital (DCH) uses several methods to monitor patient feedback:

​Patient Advice and Liaison Services (PALS)
How to submit complaints, concerns, or feedback.

NHS Friends and Family Test
Patients can provide anonymous feedback through the NHS Friends and Family Test.

You Said, We Did
Patient comments ('You Said') are collected from DCH's Friends and Family Test and fed back to wards and departments so members of staff can develop improvements ('We Did').

Patient Surveys
If you are approached by staff to complete a survey, we encourage you to provide detailed and honest feedback so that we may improve our services. Please be assured that all responses are anonymous and will not affect your treatment or care.

Experienced Based Design (EBD)
EBD helps turn bad experiences into improvements and converts good experiences into best practices. Dorset County Hospital and Macmillan Cancer Support created a 6 minute video about a recent Experienced Based Design project for Cancer Services.

Information for Patients Leaflet Scheme
We ensure that printed health information offered by our staff is accurate, accessible, impartial, based on clinical evidence, and well-written.

Hospital Hero​
If you are a patient, carer, family member or colleague and wish to thank a member of staff or team who have provided outstanding care to a patient, please nominate them for a Hospital Hero Thank You!

News, Awards and Recognitions
News and awards for DCH staff and departments.

Meet the Patient Experience Team
Each member of the Patient Experience Team offers unique skills to help patients feel comfortable with providing feedback about their care​.

Contact Us
Our email addresses and phone number.